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New $20 bills don't work at TransLink ticket machines

VANCOUVER (NEWS1130) – It’s happened with the loonies and toonies, and now it’s happening with $20 notes. TransLink‘s ticket vending machines aren’t accepting the new polymer bills.

The transit authority says while it had some idea of when the new bills would be released, it didn’t have an exact date. So, when they were rolled out last week, it was caught off-guard.

“We weren’t going to send our contractor out until we had that,” says Drew Snider with TransLink.

He adds crews are now updating the system. “They have to go around to each of the stations, to each of the machines. It should take a few days before that is all done.”

Snider says in the meantime, people should “check to make sure they’re using an old $20… otherwise, make sure they’ve got some other form of payment to make sure they’ve got a valid ticket.”

“We knew it was coming; we were prepared with the software upgrade. It’s just a matter of physically installing it now that the bills are out there,” he emphasizes.

The polymer $50 and $100 bills are already in circulation. The new $5 and $10 will be rolled out next year.