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Computer outage affecting all Shoppers Drug Mart locations resolved

Last Updated Mar 22, 2017 at 9:41 am PDT

(Photo by Dustin Godfrey for NEWS 1130)
Summary

Customers upset as pharmacy retail chain dealt with a major computer glitch

TORONTO, ON. (NEWS 1130) – Shoppers Drug Mart says a huge computer outage affecting all of its 1,300-plus locations has been resolved. The issue had prevented customers from paying with their debit cards and using their loyalty points program.

The national pharmacy retail chain, owned by Loblaw Companies Ltd., says it started experiencing “intermittent” technical difficulties at all of its stores last night.

It could still accept cash and credit card payments of up to $300 and that all Shoppers Optimum points from transactions will be added to customers’ accounts after the outage is resolved.

The outage prompted customers to go voice their complaints on Twitter.

Others said they haven’t been able to refill their drug prescriptions and some said Shoppers needs to do a better job of communicating with its customers.

The company has been apologizing to customers on social media, saying: “Our IT team is working diligently to rectify the problem.”