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Emergency call-takers report top-10 list of nuisance calls

Last Updated Dec 28, 2017 at 11:06 am PDT

(iStock Photo)

Salon refuses to change nail colour is the number one nuisance call to E-Comm

VANCOUVER (NEWS 1130) – BC’s largest emergency call centre has released its list of nuisance calls for 2017 and while the collection may sound amusing, those answering the phone say it also highlights the dangers caused by such disregard.

E-Comm has outlined its top 10 list with the last spot going to people who called 911 to confirm the time after clocks fell back in the fall.

  1. Complaining a salon wouldn’t change nail polish colour
  2. Car refusing to move forward at a gas station pump
  3. To report food was inedible and restaurant refusing to provide refund
  4. Complaining tenant moved without returning keys
  5. Calling because someone parked in their parking spot
  6. Wondering if a washroom closed sign at a popular beach was legitimate
  7. Complaining gas station wouldn’t accept coins for payment
  8. Calling to ask if raccoons are dangerous animals
  9. Asking if there’s a law preventing washing clothes at 6 a.m.
  10. Calling to check the time following the fall time change


The ninth most annoying caller inquired if laws prohibit laundry at 6 a.m., while others asked if raccoons are dangerous, why a gas station wouldn’t accept coins as payment, or whether a closed sign on a beach washroom was legitimate.

Fifth place goes to the person who called for help because someone parked in their spot, and complaints about a tenant moving without returning door keys or a restaurant refusing a refund for inedible food ranked fourth and third respectively.

The person who reported another car was refusing to move forward at a gas pump captured second place on the list, while top spot goes to the salon patron who called 911 because she was upset the business would not change her nail polish colour.

Call-taker Christie Duncan fielded the call and says it’s just one example of what she hears every day, and such calls take her away from helping someone with a serious emergency.