WHITE ROCK (NEWS 1130) – The BC Ambulance Service is calling for calm following outrage over delayed ambulance wait times and an elderly man who was stuck waiting for help for more than 20 minutes.
Many rushed to help when the man suddenly collapsed at Washington Avenue Grill, a popular restaurant in White Rock, earlier this month. Calls to 9-1-1 didn’t result in timely medical help. It took 22 minutes before an ambulance arrived at the scene.
That’s more than double the average wait time for ambulance service in White Rock, according to Neil Lilley with BC Emergency Health Services.
He says while the delay was “unusual”, he insists it’s nothing people should get too worried about.
“Not to panic, we will get there as soon as we can and we dispatch resources immediately,” he says. “And whilst the ambulance is en route, we have experienced medical call-takers which will remain on the line.”
Lilley didn’t reveal what caused the delay, only saying weather and traffic are factors. “Call volume, available unites, road construction, weather, there’s a number of different factors which unfortunately can delay our response.”
Ambulance service takes, on average, about ten minutes and 30 seconds in White Rock, he says.