LANGLEY (NEWS 1130) — Shoppers stocking up on groceries for the week were abandoning their carts in Langley due to an Interac outage Sunday afternoon.
Interac says there was an earlier issue that impacted Interac Debit, as well as online and mobile payments, tweeting that it had been resolved around 4 p.m.
An earlier external vendor issue that impacted INTERAC Debit, INTERAC Online Payments and mobile payments has now been resolved and service has been restored. We apologize for any inconvenience.
— INTERAC (@INTERAC) September 8, 2019
But at 4:30 lineups at the Superstore in Langley were at a standstill.
“The lines are really long. It’s taking way longer than it should to get every order rung through because they’re having to try everybody’s card three, four times and then sending them over to customer service and saying well maybe it’ll go through over there. And of course it doesn’t,” says Alison, who was shopping at the time.
After multiple attempts to pay with her card, she went to a nearby ATM for cash. Others left in frustration.
“There were a lot of people coming in, finding out what was going on and then just turning around and walking right back out,” she says.
Yes, most cards still being rejected. Customers are abandoning their carts or going to the bank for cash.
— Alison Routley (@agroutley) September 8, 2019
Alison says the delay derailed the rest of her plans for Sunday afternoon.
“I’m waving the white flag of surrender here. We’ll try again tomorrow with the rest of the errands.”
In a statement to NEWS 1130, Interac says the issue is completely resolved.
“We’ve checked in with our teams again and confirmed that the issue was resolved this afternoon. No additional issues have been detected by our service provider. Any customer issues should be directed to their specific financial institution for more information.”