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Interac outage frustrates Langley shoppers

Last Updated Sep 8, 2019 at 6:12 pm PDT

Money is removed from a bank machine in Montreal on May 30, 2016. A new report by Canada's central bank says Canadians favour cash payments over digital ones, especially for smaller sums of money. The Bank of Canada report, based on two surveys conducted by the bank in 2015 and 2013, found 51 per cent of transactions were made in cash in 2015, with debit cards coming next at 31 per cent and credit cards last at 19 per cent. THE CANADIAN PRESS/Ryan Remiorz

LANGLEY (NEWS 1130) — Shoppers stocking up on groceries for the week were abandoning their carts in Langley due to an Interac outage Sunday afternoon.

Interac says there was an earlier issue that impacted Interac Debit, as well as online and mobile payments, tweeting that it had been resolved around 4 p.m.

But at 4:30 lineups at the Superstore in Langley were at a standstill.

“The lines are really long. It’s taking way longer than it should to get every order rung through because they’re having to try everybody’s card three, four times and then sending them over to customer service and saying well maybe it’ll go through over there. And of course it doesn’t,” says Alison, who was shopping at the time.

After multiple attempts to pay with her card, she went to a nearby ATM for cash. Others left in frustration.

“There were a lot of people coming in, finding out what was going on and then just turning around and walking right back out,” she says.

Alison says the delay derailed the rest of her plans for Sunday afternoon.

“I’m waving the white flag of surrender here. We’ll try again tomorrow with the rest of the errands.”

In a statement to NEWS 1130, Interac says the issue is completely resolved.

“We’ve checked in with our teams again and confirmed that the issue was resolved this afternoon. No additional issues have been detected by our service provider.  Any customer issues should be directed to their specific financial institution for more information.”