VANCOUVER (NEWS 1130) — Phone service went down across the province for Bell customers, including some police services and several Lower Mainland municipalities Saturday.
Transit Police alert: We are currently experiencing a technical issue with our phone lines. We are working to resolve the problem. If you need Transit Police, please text 87.77.77. Our text service is unaffected. Always call 911 in an emergency. pic.twitter.com/3cXE0x7Tlu
— Metro Vancouver Transit Police (@TransitPolice) February 2, 2020
ALERT. If you are trying to contact DPD An avalanche near Kamloops has damaged fibre optic lines The DPD landline and mobile phones are affected. @EComm911_info has assisted by advising all nonemergency customers to call 911 in this very special case and they will take call
— Delta Police (@deltapolice) February 2, 2020
#Bell advises cell voice services not working in BC. #Bell customers can dial 911, but will not be able to access non-emergency lines until it’s systems restored. Pls do not call 911 for non emergencies. No ETA on repair. Follow @Bell_Support for updates. #911BC
— E-Comm 9-1-1 (@EComm911_info) February 2, 2020
Service to RCMP non-emergency lines went down but was restored around 6 p.m.
Problems persisted for other Bell customers, including several cities on the Lower Mainland.
Landline phones at the City are currently down. If you require assistance from Engineering & Public Works, please connect via email at email@example.com. We're working with Bell to resolve the issue. We apologize for any inconvenience. pic.twitter.com/yOUt3bZjSr
— City of Coquitlam (@cityofcoquitlam) February 2, 2020
Please be advised that our phone system is currently down affecting all civic facilities. We are working with our provider to get the system back up as soon as possible. Thank you for your patience. #NewWest
— New_Westminster (@New_Westminster) February 1, 2020
Due to phone network issues throughout BC our phone lines are down to all City facilities. Please note our Recreation facilities are all open for business as usual. If you need to get a hold of us please email firstname.lastname@example.org. We have no ETA at this time.#CityofPoCo pic.twitter.com/Q9Z2WJKT0T
— City of PoCo (@CityofPoCo) February 2, 2020
— City of Delta (@CityofDeltaBC) February 2, 2020
— City of Abbotsford (@City_Abbotsford) February 2, 2020
Individual Bell customers are also reporting issues and as of 9 p.m. Saturday there was no solution in sight.
We sincerely apologize for the inconvenience this has caused, be assured that we'll keep everybody posted as soon as we get an update in regards to this ongoing outage. ^FP
— Bell Support (@Bell_Support) February 2, 2020