Loblaws reducing fees for grocery delivery, eliminating those for pick-up amid COVID-19 outbreak

VANCOUVER (NEWS 1130) — Fees are being reduced for online ordering from Superstore for PC Express Food pick-up and delivery because of the novel coronavirus outbreak.

Loblaws Executive Chairman Galen Weston says in a statement that pick-up fees are being eliminated, while the cost of home-delivered items are coming down.

“There is a great deal of uncertainty right now with everything going on around COVID-19, and so I wanted to reach out directly to you, our customers,” he says.

Weston says extra staff will be added to keep up with a possible uptick in online shopping, and increasing sanitation processes.

All Shoppers Drug Mart and supermarket pharmacies will also offer free home delivery for medication.

“In spite of our precautions, we know some people are still feeling anxious about public spaces. Many are turning to e-commerce options like our PC Express food pick-up and delivery, and our Shoppers Drug Mart e-prescription services,” Weston says.

While people begin to stock up, Weston notes there is a possibility of some items selling out.

“We know the frustration of an empty shelf and have assigned an entire team to the challenge of rapidly re-stocking key food, health, cleaning and comfort items. As they do so, our commitment is that you will continue to find the same value-for-money in our stores, no matter what happens in the coming weeks.”

With files from Jonathan Szekeres