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Freeland to Canadians: let us know if you're having trouble crossing the border

Last Updated Mar 23, 2020 at 10:47 am PDT

Canadian and American flags fly near the Ambassador Bridge at the Canada/USA border crossing in Windsor, Ont. on Saturday, March 21, 2020. THE CANADIAN PRESS/Rob Gurdebeke
Summary

New CBSA hotline set up for Canadians who believe they're engaged in essential travel but have trouble at border

Feds urging any essential traveller who having trouble getting over Canada-U.S. border to let government know

CBSA Border Information Service is now available 24 hours a day and can be reached by calling 1-800-461-9999

WASHINGTON — Canadians who believe they are engaged in essential travel but encounter difficulties getting across the Canada-U.S. border can call for help using a new hotline established by the Canada Border Services Agency.

Deputy Prime Minister Chrystia Freeland is urging any essential traveller who is having trouble getting over the border to let the government know.

The agency’s Border Information Service is now available 24 hours a day and can be reached by calling 1-800-461-9999.

Canada and the United States put a mutual ban in place early Saturday prohibiting non-essential travel between the two countries as part of a joint effort to slow the spread of COVID-19.

Related video: Canada-US border to close to non-essential travel Friday at midnight

Travel for work or school is still permitted, as are temporary foreign workers and long-haul truckers carrying shipments between the two countries.

Businesses that depend on being able to cross the border are keeping a close eye on the restrictions to make sure that essential travel doesn’t get interrupted.

“CBSA has very swiftly set up a hotline and a website that people can use if they are at the border and they feel they are engaged in essential crossing of the border and need some help getting across,” Freeland told a news conference in Ottawa.

“Canadians doing essential work who need to cross the border, please use that hotline to let us know if you are having difficulties.”