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Abbotsford family stuck in Vietnam pleading for help to return home

Summary

The trip began in November Leilani and Stephen Janzen exploring Asia with their three kids

But when their flight home set for April was canceled, they began scrambling to rebook and get home as soon as possible

The family has been unable to book tickets to return to Canada, and they have not been helped by Global Affairs Canada

VANCOUVER (NEWS 1130) – It was supposed to be a six month trip of a lifetime, but now it has turned into a nightmare for an Abbotsford family of five stuck in Vietnam.

The trip began in November Leilani and Stephen Janzen exploring Asia with their three kids ages six, eight and nine.

But when their flight home set for April was canceled, they began scrambling to rebook and get home as soon as possible.

“My only thoughts were our perception of my family,” Stephen says. “What if we ever need to go to the hospital out here? We were frantically on the phone only to be hung up on time after time, we would be spending the night on the phone without being able to reach out to anyone.”

Tuesday felt like their last chance to get out of the country, because as of March 25, Vietnam Airlines suspended all international routes until April 30th.

“We thought if the 24th is the only day together, we cant contact Global Affairs to even be flown on flights,” he says.  “The airlines are charging insane amounts of money, three $4,000 tickets for the economy.”

The family has yet to hear anything from Global Affairs.

Meantime, Prime Minister Justin Trudeau has stated the federal government is working with airlines to get Canadians home, adding travellers must isolate for two weeks at home.

The Janzen family says as they wait for a solution they have reached out to their local MP Mike Murray, who said he too has tried reaching out numerous times to Global Affairs, only to have the server time out.