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Video: Woman refuses to wear mask, asked to leave Kelowna LUSH

Last Updated Sep 19, 2020 at 7:21 pm PDT

FILE - Packages of face masks on April 29, 2020. (PHOTO: Tony Fera, CityNews)
Summary

Video posted to social media shows a confrontation between a woman and staff at a LUSH Cosmetics store in Kelowna

Staff asked her to leave the store for not wearing a mask, she refused

Masks have been mandatory in LUSH stores since July

KELOWNA (NEWS 1130) — A tense exchange filmed at a Kelowna mall shows a woman arguing with staff at a LUSH Cosmetics store after they told her she had to leave because she wasn’t wearing a mask.

The confrontation in Orchard Park Shopping Centre was filmed and posted to social media by the woman and comes at a time when B.C.’s COVID-19 numbers are still high.

The woman refused to wear a mask when she entered the store, then said staff and security were breaching her human rights by not allowing her to browse.


The woman can be heard in the video speaking to a masked security guard.

“Explain to me how my human rights, with my medical condition, I cannot walk through a store when it’s totally fine for me to walk through a store.”

When asked to provide a medical note, the woman said she didn’t need to and instead said she could show her “puffer,” before saying that was none of the security guard’s business.

While there isn’t a provincial mandate on masks, they are encouraged to slow the spread of COVID-19.

But it is a policy for the store and has been since mid-July.

A spokesperson for LUSH tells NEWS 1130 they support how the staff handled the situation calmly and compassionately, and remain committed to ensuring the policy is followed.

“The health and safety of our staff and community remains top priority as we continue to navigate these challenging times together.”

The camera later pans over slightly to show three staff members, also wearing masks, and the woman accuses them of harassment.

“All I’m doing is looking in LUSH,” she says.

Staff suggest the woman instead shop online, but she refuses, saying “I want to browse here in the store.”

After multiple requests, the security guard says they might have to call the police if the woman doesn’t leave. He reminds her it is private property and she had been told to go.

Once the woman is given the number for the head office, she turns to leave.