VANCOUVER (NEWS 1130) — A Vancouver man says he’s been saddled with a $500 bill from Evo after someone stole his car-share card and made a number of trips that were charged to his account.
Ryan Steele says Evo has waived one $89 ride charge, but he still thinks he shouldn’t be on the hook for the other trips. He wants the charges forgiven. He recently moved and thinks his card must have ended up in the trash along with other belongings he tossed.
“I moved and then one morning I got a call from Evo saying that I had a ride currently in use. That seemed suspicious, it wasn’t me. When I checked my account there were several rides that week that they had used my card on. They used the card, they didn’t use the app,” he says.
Quick question.My Evo Car Share card (which I didn't even know still worked or that I still owned) was recently used…
Steele says he’s been speaking with Evo representatives to try and explain the situation, but they have yet to clear the charges.
“They just let me know that they weren’t going to be refunding me any more of the money that was charged on my account. So, I decided to go to Facebook because I thought this is a little bit extreme.”
According to Steele, an Evo representative informed him that whoever took his card caused extensive damage to the car and the company had to get the car professionally cleaned. Steele says they are waiving the charge associated with fixing the damaged car, and the fee for the lost key.
“There’s no security measures. Anybody could find anyone’s Evo card, go tap an Evo and go take it for as long as they want,” Steele says.
An Evo representative has emailed NEWS 1130 and says they are looking into the situation.
A spokesperson for the British Columbia Automobile Association says the situation is “truly unfortunate,” adding the company covered more than $2,000 in charges arising from the incident including towing and loss of the key fob.
“Evo users do accept responsibility for their cards and account information as part of their Membership agreement. It’s important that they keep their card safe and let us know if it’s lost or stolen so the account can be deactivated right away. Sadly, that didn’t happen in this case,” BCAA says in an email.
“Understanding the unique circumstances, our customer care team worked extensively with the member to resolve this issue in a way we felt was fair … We asked the member to cover the rest in keeping with our agreement. We strongly encourage Evo members to keep track of their Membership cards and have them deactivated if they aren’t being used.”
With files from Kareem Gouda