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TransLink disables multiple services after 'suspicious network activity' detected

Last Updated Dec 2, 2020 at 6:33 am PST


IT problems continue for TransLink, meaning riders can't tap credit cards to enter fare gates

Compass vending machines are not accepting debit or credit cards as a result of IT issues, TransLink says

Extra staff are on hand to help riders contend with changes as TransLink works to resolve IT issue

NEW WESTMINISTER (NEWS 1130) — Some “suspicious activity” has disabled a number of TransLink computer systems.

Network problems have been ongoing since Tuesday morning, meaning TransLink users can’t use credit or debit cards at Compass vending machines — or use credit to tap to get through the fare gates.

Stored value may also take longer than usual to load onto a Compass Card.

You can still use cash at the vending machines and TransLink has increased the number of staff members around to help until they solve the problem.

Online services, like the Trip Planner tool, have been disabled, but the Google Trip Planner remains available.