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Fraser Health COVID-19 vaccine booking system experiencing delays

Last Updated Mar 30, 2021 at 11:08 am PDT

A health-care worker prepares a dose of the Pfizer-BioNTech COVID-19 vaccine at a UHN COVID-19 vaccine clinic in Toronto on Thursday, January 7, 2021. THE CANADIAN PRESS/Nathan Denette
Summary

Fraser Health online vaccine booking tool unavailable Tuesday as it prepares to make switch to provincial system

Phone lines seeing high call volume as people 73 years and up try to book COVID-19 vaccines

Fraser Health says online system is expected to be back up and running around 7 p.m.

VANCOUVER (NEWS 1130) – Fraser Health is asking for patience with its COVID-19 booking system as phone lines see greater call volumes Tuesday.

The health authority says its online booking tool is not available as it prepares to transition to a provincial system.

That means people in the Fraser Health region will have to schedule their vaccine appointments by phone, which has resulted in a large volume of calls.

Currently, Indigenous people age 55 and older, as well as other British Columbians 73 years of age and older can book their COVID-19 shots. People in the Fraser Health region who are in the designated age groups can call 1-855-755-2455 to get in line for a booking.

The online system is expected to be back up and running around 7 p.m.

People are being reminded to please only call to book a vaccine appointment when their age group is asked to do so.