Rogers offers bill credits following day-long wireless service disruption

VANCOUVER (NEWS 1130) – As part of its mea culpa for Monday’s massive network outage, Rogers says it’s going to be issuing bill credits that will be applied for next month.

In a number of tweets, the carrier says “we know you depend on us and yesterday we let you down. For this we are truly sorry.”

The company says a credit equivalent to the service fee for Monday will be automatically applied.

A credit equivalent to yesterday’s wireless service fee will be applied your May bill. This will be done automatically & no action is required by you. (2/4)

— Rogers News (@AboutRogers) April 20, 2021

Rogers Communications Inc. says wireless service has been restored after a massive nationwide outage left millions of customers without access to voice calls, texting and data services on Monday.

The company says it is conducting a review into what happened after an upgrade involving Ericsson software caused a crash that caused interruptions for Rogers, Fido, and chatr users.

Again, we our offer our sincere apologies and will work hard to earn back your trust. (4/4)

— Rogers News (@AboutRogers) April 20, 2021

Many users expressed frustration with the outage, noting that they rely on the wireless service as they work from home under ongoing COVID-19 restrictions.

Experts say the nearly day-long wireless interruption had deep economic implications, impacting business sales and services such as food delivery and curbside pickup, as well as the ability for some Rogers customers to book or check in for medical appointments.

They say the extensive outage could also stoke concerns about telecommunications consolidation and costs in Canada.

Related articles:

• Rogers says wireless service fully restored after daylong nationwide outage

• Rogers says wireless service restored for ‘vast majority’ of customers

Rogers — which is one of Canada’s big three wireless carriers along with Bell and Telus — owns a national wireless network that does business under the Rogers, Fido and Chatr brands.

Rogers is the parent company of this station and website.

Companies in this story: (TSX:RCI.B)

The Canadian Press