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Thousands of drivers still waiting for ICBC refund cheques

Last Updated Jun 3, 2021 at 10:29 pm PDT

FILE - ICBC claims centre sign. (Lasia Kretzel, NEWS 1130 photo)
Summary

ICBC tells NEWS 1130 14,000 people's rebate cheques have been re-processed and are being re-sent

ICBC says many customers dealing with delay in receiving rebate cheques don't have updated address on file

You are being encouraged to double check your address and information as soon as possible

NORTH VANCOUVER (NEWS 1130) – If you’re still waiting for your government-promised ICBC refund that was issued earlier this spring, you’re not alone. Thousands of people are still waiting for a cheque that may not arrive for a while longer.

The cheques, which the province has said are on average about $200, were sent out across B.C. a couple of months ago.

However, ICBC now tells NEWS 1130, 14,000 people’s cheques have been re-processed and are being re-sent out. That means money that was supposed to arrive in April may not show up until June or even next month — and that’s only if you’ve already called the Crown corporation to find out what’s going on.

ICBC says customers dealing with the delay don’t have an updated address on file and for those in more rural areas, it’s because their P.O. Box or civic address information is not included, or missing completely.

“We’ve been actively working to resolve all address issues in order to re-issue COVID-19 related cheques and for Enhanced Care. For Enhanced Care, customers are being mailed personalized letters explaining how they’ll be refunded (cheque, direct deposit, adjusted monthly payment or credit card),” says the public insurer in a statement to NEWS 1130.

“When mail is undeliverable, we try to find another address that may be on file. In the cases of customers with P.O. boxes in some rural communities where we also need the civic address, we’ve been working with Canada Post to resolve this issue for COVID-related refunds — this isn’t an issue for Enhanced Care refunds,” the insurer adds.


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ICBC is not using a third-party contractor to get these cheques to people and says it has mailed out approximately 2.86 million COVID-19-related rebates.

You are being encouraged to double check your address and information as soon as possible, so ICBC’s other refund, which is currently being sent out, gets to you on time.